REQUEST APPOINTMENT

Request an appointment

Tell us what the system is doing and when you are available. We will confirm a time by phone, usually the same business day. If you have no heat or no cooling right now, calling is faster.

Service Request

This is a request, not a confirmed booking. We will call to confirm a time. For a system that is down right now, call 515-233-9812.

Name

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Reason For Service

CALL US

515-233-9812

OFFICE HOURS

Mon–Fri: 8:00am–4:30pm

EMERGENCY

Nights, weekends, holidays

Address

3116 S. Duff Ave., Ste #100 Ames, IA 50010

What happens next

We call you back to confirm a window, usually within one business day. For repair calls we give you the diagnostic charge before the technician is dispatched.

For replacement quotes we schedule a visit to measure the house and run a load calculation, then send a written quote with the equipment model, efficiency rating, warranty terms and any utility rebate you qualify for.

Helpful to have ready

Have Questions?

Scheduling questions

How soon can someone come out?

Most repair requests placed during business hours get same-day or next-day service. The exceptions are the first hard freeze of the season and the first stretch of ninety-degree days, when the queue is long for every contractor in Ames. Replacement quote visits are usually scheduled within a few days.

Is there a charge for the visit?

Diagnostic visits on a system that is not working carry a service charge, and we tell you the amount before dispatching. Quotes on new equipment are free. If you proceed with a repair, the diagnostic work is part of the job rather than an extra.

Do you charge extra to come to Nevada, Huxley or Story City?

No trip surcharge inside our normal service radius, which covers Story County and the towns immediately around it. For jobs well outside that area we will tell you up front if travel affects the price rather than adding it at the end.

Can I request a specific technician?

Ask and we will do our best. Customers who have worked with us for years often have a preference, and where scheduling allows we send the technician who already knows the building.

Do you offer financing on replacement systems?

Financing options are available on replacement equipment. Ask when you request the quote and we will include the terms alongside the price so you can compare total cost rather than just the monthly payment.

What if my system is down right now?

Call 515-233-9812 rather than using this form. A no-heat call in January or a no-cooling call in July should reach a person, not an inbox. See our emergency page for what to do while you wait.

Ready to talk? Call or schedule a visit

Don’t wait for your comfort to freeze over. Get a professional, NATE-certified Converse technician dispatched to your home or business today.