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- Serving Ames, IA & Surrounding Communities
- Mon - Fri: 8:00 AM - 4:30 PM | 24/7 Emergency
EMERGENCY
Emergency HVAC service across Ames and Story County, nights, weekends and holidays. A system down in an Iowa January is not something that waits until Monday. Call our emergency line any night or weekend, and we’ll work on all makes and models.
Not everything needs a technician at midnight, and we would rather tell you that than charge you for it. These are the situations where waiting genuinely costs you more than the call.
Get everyone out of the building first. Do not flip switches, do not restart the furnace, and do not look for the source. Once you are outside, call 911 or your gas utility. Call us afterwards — we will test combustion and the heat exchanger before anything is put back into service.
Every winter we drive out to a no-heat call and find the furnace switch on the basement wall — the one that looks exactly like a light switch — has been flipped off, or the furnace door panel is not seated and its safety switch has cut everything. Both are free to fix and take ten seconds to check. The other common one is a tripped breaker; remember that the indoor and outdoor units are usually on separate breakers.
If those look right, stop troubleshooting and call. Running a system that is frozen, low on refrigerant or short-cycling on a safety lockout turns a modest repair into an expensive one.
Have ready: your address and the nearest cross street, the brand of the equipment, what the thermostat is showing, and what the system is doing or not doing.
Emergency rates apply outside normal business hours. We tell you the rate on the phone before dispatching a technician.
Normal office hours: Monday–Friday, 8:00am–4:30pm. Outside those hours, calls route to emergency dispatch.
Have Questions?
Yes. Our office hours are Monday to Friday, 8:00am to 4:30pm, and outside those hours calls route to emergency dispatch for no-heat and no-cooling situations in Ames and the surrounding towns. Call 515233-9812.
After-hours calls carry a higher rate than a scheduled weekday visit, which reflects the callout rather than the repair itself. We tell you the rate on the phone before sending anyone, so there is no surprise on the invoice. Parts and labour for the repair are quoted on site before work begins, same as any other call.
It depends on where you are and what else is happening. A no-heat call during an extreme cold snap is the busiest we ever get, because thousands of furnaces in Story County are being asked to run flat out simultaneously. We triage by risk — houses at risk of freezing pipes and buildings with vulnerable occupants come first.
In most cases yes. If the AC coil is iced, switch cooling off and leave the fan on to thaw it. If a furnace is repeatedly locking out and restarting, turn it off at the switch rather than letting it cycle. If you smell gas or burning, shut it off and get out of the building. Repeated failed ignition attempts and running on a frozen coil both make the eventual repair worse.
It is a real risk in a serious Iowa cold snap, particularly in older houses with plumbing in exterior walls, crawlspaces or unheated basements. A house can fall below freezing in a matter of hours at sub-zero temperatures. Open cabinet doors under sinks, let a faucet trickle, and know where the main shut-off is. That is why we treat no-heat calls in freezing weather as genuine emergencies.
Yes. Rooftop unit failures, restaurant make-up air and kitchen ventilation, medical and dental offices, and process cooling. Commercial maintenance contract customers get priority dispatch. See our commercial page.
Don’t wait for your comfort to freeze over. Get a professional, NATE-certified Converse technician dispatched to your home or business today.
